Privacy Policy

1. Purpose of this Privacy Policy

1.1. We are committed to protecting and managing your personal information responsibly. This Privacy Policy has been designed to safeguard your data and outline the way it is handled.

1.2. This Policy explains the procedures followed for the collection, processing, disclosure, and protection of your personal information when you:
i.) access our website or mobile application (the “Platform”);
ii.) as a service partner, log in through the partner dashboard;
iii.) as an affiliate, use the affiliate portal; or
iv.) as a creator, access the creator platform.
For simplicity, these are collectively referred to as the “Platform.” The Policy also informs you of your privacy rights and provides guidance on how to reach us for any concerns.

1.3. Your personal information is used to deliver the services offered on the Platform, improve overall user experience, and perform other processing activities explained in this Policy.

1.4. Please note this Privacy Policy does not apply to external websites or apps that may be linked from the Platform. We recommend reviewing the privacy policies of those third parties.

1.5. This Policy should be read alongside the Terms of Use, partner agreements, and other applicable terms. In case of conflict or overlap, the final interpretation will rest with the Platform, and users should not attempt independent interpretation.

2. Acceptance of this Policy

2.1. By using or accessing the Platform, you consent to the collection and processing of personal information in accordance with this Privacy Policy. This is necessary for providing services.

3. Definitions

For the purposes of this Policy:

3.1. Account means a unique account created for you on the Platform.
3.2. Company/We/Us/Our refers to the entity operating the Platform.
3.3. Cookies are small files stored on your device that help track browsing activity.
3.4. Device means any equipment used to access the Platform, such as a computer, phone, or tablet.
3.5. Personal Information includes any data that can identify you, shared during use of services. See section 5 for details.
3.6. Policy means this Privacy Policy and any future amendments.
3.7. Social Media Platforms refer to services such as Facebook or Instagram used to connect with the Platform.
3.8. Service Providers are the suppliers or partners who list their services on the Platform.
3.9. Third-Party Vendors are external companies or individuals engaged to support or analyze Platform operations.
3.10. User means any person who browses, registers, or uses services.
3.11. Website refers to the online domain through which services are accessed.
3.12. You/Your applies to Users, Service Providers, and Creators.

4. Why We Collect Personal Information

4.1. Data is collected to deliver services, improve functionality, comply with obligations, and conduct processing activities as set out in this Policy.

5. Types of Information Collected

5.1 Personal Information

• Non-Identifiable Data: aggregated statistics, anonymized IP addresses, and usage patterns.

• Identifiable Data: information such as name, birth details, email, phone number, address, and payment details necessary to process services.

5.2 Automated Information

Automatically collected data may include:

• Device and browser details

• IP address

• Pages visited, session duration, and activity logs

• Date and time of access

This data is used to enhance security, distribute server load, optimize performance, understand demographics, and comply with legal requirements.

5.3 Cookies and Similar Technologies

We use:

• Session Cookies for essential navigation, deleted after you close your browser.

• Persistent Cookies to remember preferences and login details.

• Web Beacons/Pixel Tags to monitor user engagement with emails or site sections.

You may adjust browser settings to decline cookies, though certain features may be unavailable as a result.

6. How We Use and Share Your Information

6.1 Use of Personal Information

• Bookings: to confirm and manage reservations.

• Marketing: to run promotions, campaigns, newsletters, and special offers.

• Customer Support: to handle queries, issues, or partner communications.

• Administration: to manage commercial relationships with partners.

• Other Purposes: surveys, service improvements, updates, and communication.

6.2 Sharing of Information

We may share your information:

• With service providers to deliver services.

• With third-party vendors for analytics, support, and communications.

• With affiliates, subsidiaries, or entities under common ownership.

• With payment processors and banks to complete transactions.

• During mergers, acquisitions, or business transfers.

• Publicly, when you post content on the Platform or interact via social media.

• As required by law, court order, or compliance obligations.

7. User Content and Social Media

7.1. Any reviews, ratings, or content posted publicly by users remain visible to others.
7.2. Social media logins may transfer certain personal data (e.g., name, email) to the Platform.
7.3. Interactions with us on social media (likes, comments, shares) may also result in the collection of related information.

8. Data Collection from Children

8.1. Only individuals of legal majority age should register or book. If information of a minor is collected unknowingly, services may be terminated. Consent must be obtained from a guardian where applicable.

9. Data Retention

9.1. Data is retained as long as necessary for the purpose it was collected, or longer if required by law. Examples:

• Booking data: until services are completed

• Contact information: while you remain a customer

• Payment data: until transactions and related queries are resolved

• System logs: up to 10 years

• Partner data: until contract expiry or 7 years, whichever is longer

9.4. Once no longer required, data is securely deleted or anonymized.

10. Data Security

10.1. Reasonable technical and organizational measures are in place to prevent unauthorized access. Only authorized staff may access personal data as needed for their roles.

11. Data Storage

11.1. Data may be stored on servers in the country of operation or abroad, depending on business needs.

12. Your Rights

12.1. Subject to law, you have the right to:

• Access the personal data we hold about you

• Correct inaccuracies

• Request deletion when data is no longer needed

• Restrict or object to processing

• Receive data portability in machine-readable format

• Withdraw consent previously given

Requests may require verification of identity and will be handled within applicable timelines.

13. Interpretation and Changes

13.1. This Policy must be read together with relevant Terms of Use and partner agreements. In case of discrepancies, the English version shall prevail.