Terms of Use

1. Definitions

1.1 Additional Information: Certain information the Company may request about the User and any other persons included in a booking to assess eligibility to complete a booking and/or obtain the relevant service.

1.2 Book/Booking: The act of reserving a Service by the User on the Platform/Website.

1.3 Booking Confirmation: A confirmation voucher or ticket and a confirmation email issued after the User completes payment for a Booking.

1.4 Experiences/Services: Sightseeing tours, leisure activities, attraction tickets, and other tourism or entertainment services.

1.5 Company/We/Us: The operator of the Platform, including its affiliates, group companies, successors, and permitted assigns.

1.6 Account: The account a User creates when registering on the Platform/Website.

1.7 Account Credentials: The login ID and password set by a User to access the Account.

1.8 Credits: Booking credits valid for future bookings on the Platform. Credits may be issued as refunds, via campaigns, or by other mechanisms at the Company’s discretion. Credits are available only to Users with a valid Account.

1.9 Interactive Forums: Discussion forums, bulletin boards, review services, or other areas where You and others may post User Content.

1.10 Listing: Each Experience or Service listed on the Platform.

1.11 Platform/Website: The online booking platform operated by the Company, including related websites, partner sites, mobile applications, tools, social media profiles, or other channels.

1.12 Privacy Policy: The document governing the Platform’s privacy practices.

1.13 Refund Amount: Any amount processed or refunded by the Company upon cancellation of a Booking.

1.14 Sales Channel: Any Company channel through which Bookings may be made, including websites, apps, call centers, agents, or other authorized channels.

1.15 Suppliers: End service providers such as tour operators, activity organizers, attractions, travel agents, and ticket suppliers.

1.16 Supplier Terms: Terms and conditions set by a Supplier that govern the provision and use of its Services.

1.17 Terms of Use: This document governing use of any Sales Channel by the User.

1.18 Third-Party Websites: Sites operated by parties other than the Company.

1.19 User/You/Your: Any person who visits, shows interest in, or avails any Service on the Platform or through any Sales Channel.

1.20 User Content: Any content a User posts on the Platform (reviews, posts, photos, videos, comments, suggestions, ratings, etc.). User Content may be visible to all Platform users.

1.21 Website Content: All content and information available on the Website, including messages, data, text, audio, photos, graphics, video, maps, icons, software, code, and other material.

2. Introduction

2.1 These Terms of Use, together with the Privacy Policy, form a binding contract between the User and the Company. The Platform enables: (a) Suppliers to offer Experiences/Services to Users; and (b) Users to conclude contracts directly with Suppliers for such Services.

2.2 The Company is not a travel or tour agency and does not itself provide the Experiences or Services. When a User books on the Platform, the purchase is made directly from the Supplier. The Company facilitates the purchase and, where applicable, payment processing.

3. Access and Use of the Platform

3.1 By accessing, registering, and/or making a Booking, You agree to these Terms of Use without modification and represent that You have read and understood them. The person making a Booking is deemed to accept these Terms on behalf of all persons named in the Booking.

3.2 The Company may revise these Terms from time to time. The revised version takes effect upon posting unless stated otherwise. If changes reduce Your rights or increase Your responsibilities, a notice may be posted or sent. Continued use of the Platform after changes means You agree to be bound by them. If You do not agree, do not use the Platform.

3.3 As a condition of use, You warrant that: (i) all information You provide is true, accurate, and complete; and (ii) You are at least 18 years old.

3.4 If a minor will be included in a Booking, the Booking must be made by a person who has attained the age of majority.

3.5 Use of the Website and Bookings is permitted only for personal, non-commercial use and legitimate requests. You agree not to make speculative, false, or fraudulent requests. The Company may cancel such Bookings and no damages shall be claimable.

3.6 You further warrant that: (a) Your Account is not suspended and You have not previously been restricted from using the Website; (b) You are not acting on behalf of a competitor; (c) You will not create more than one Account; and (d) You have authority to enter into this agreement.

3.7 The Company may deny or revoke access to the Website at any time for any reason, including violations of these Terms.

3.8 The Company does not endorse Listings or other content and cannot guarantee their accuracy. The Platform is a marketplace, not an actual supplier. You use it at Your own risk.

3.9 You may need an Account to use certain features, including making a Booking. You are responsible for safeguarding Your Account Credentials and for all activities under Your Account. Notify the Company promptly of any unauthorized use. You remain responsible for unauthorized Bookings made via Your Account until You secure it.

3.10 The Company may suspend or terminate Your Account or access, in whole or in part, with or without notice, for any reason (including misuse). This may prevent access to the Account, Website, User Content, Website Content, and/or active Bookings.

3.11 You may request suspension of Your Account at any time and discontinue use of the Website. Previously published User Content may remain visible and the Company is under no obligation to remove it.

4. Searching and Booking

4.1 You can search for Experiences using filters such as type of activity or destination. Results are shown based on relevance and other criteria.

4.2 By booking a Listing, You agree to pay the listed price, applicable taxes, platform or service fees, and any other charges identified at checkout. Prices are provided by Suppliers and quoted per person unless otherwise stated. Currency display and conversion may apply; amounts can change until a Booking is completed.

4.3 The services included in a Booking are determined by the Supplier and limited to what is specified in the Listing.

4.4 While these Terms govern use of the Platform and Booking requests, the provision and use of Services are governed by the Supplier Terms (as shown on or after Booking or on the Supplier’s site). Read and accept the Supplier Terms before availing the Services. If Supplier Terms conflict with these Terms regarding Your relationship with the Company, these Terms prevail. Your interactions with Suppliers are at Your own risk.

4.5 The Company is not liable for any loss, cost, damage, or injury arising from (i) Supplier Terms not being communicated; (ii) failure to read or understand Supplier Terms; (iii) Supplier breach; (iv) any error or inaccuracy in Supplier Terms; or (v) any acts, omissions, errors, representations, warranties, breaches, or negligence of a Supplier.

4.6 Some Listings require You to meet eligibility criteria. You must review and satisfy these criteria and provide any Additional Information accurately. If a Booking proceeds on inaccurate information and the Supplier deems You ineligible, the Company will not be liable for related losses and is not obliged to refund the price.

4.7 Upon full payment, a Booking Confirmation is issued. At that time, a contract for the supply and purchase of Services is formed directly between You and the Supplier.

4.8 You should also review any help resources or FAQs for operational details; such materials are supplemental to these Terms.

5. Payments

5.1 When You make a Booking, the Company collects payment details and processes the payment so that the Supplier receives the price (net of any platform charges, if applicable). Unless otherwise specified, full payment is required to make or confirm a Booking.

5.2 Bookings may be subject to duties, foreign transaction fees, currency exchange, or other charges in Your jurisdiction. Banks or card issuers may convert amounts and add fees, creating differences between Listing totals and final charges. Contact Your bank or issuer regarding conversions and fees.

5.3 Credits may be used by registered Users for future Bookings. Credits are non-transferable and not redeemable for cash. The Company may change Credit terms (including value, usage, and validity) at any time. Misuse of Credits may result in reversal and/or Account deactivation.

5.4 As a marketplace, the Company may not issue tax invoices for Supplier Services. Upon written request, a payment receipt for a completed Booking may be provided at the Company’s discretion, reflecting amount paid, any Credits applied, guest name, and relevant tour details. The Company determines the format and content of any such receipt.

6. Cancellations and Booking Modifications

6.1 Once completed, a Booking cannot be changed or canceled with a refund unless the Listing or Supplier Terms expressly allow it.

6.2 All cancellation and modification decisions are made by the Supplier. Because the Booking contract is between You and the Supplier, the Company does not set or decide those terms unless otherwise agreed with the Supplier.

6.3 Subject to the Listing or Supplier Terms, You may (i) cancel or modify a Booking; or (ii) contact support using the details in the Booking Confirmation to inquire about available options. The Company may check with the Supplier before proceeding.

6.4 If You cancel/modify in accordance with applicable terms, the Company will refund only after receiving the Refund Amount from the Supplier. Once received, the Company will endeavor to initiate the refund within seven (7) days, typically to the original payment method. If the original method is unavailable, a refund may be issued as Credits, which are non-transferable and not redeemable for cash; partial Credit usage may not be supported. Credit terms may change without prior notice.

6.5 If a promotion, discount, or special offer was applied, canceling or modifying may reduce or invalidate that benefit. Any refund will be adjusted accordingly.

6.6 No refunds are available once an Experience has commenced or for any portion already utilized (including package components, accommodations, meals, or add-ons).

6.7 Suppliers may change aspects of a Booking after confirmation (date, price, inclusions, coverage, age requirements, or other features). The Company will attempt to relay such changes promptly once aware, but is not liable for related losses or costs.

6.8 If the Supplier cancels or permits cancellation due to such changes, the Company will endeavor to process any Refund Amount received from the Supplier within seven (7) days of receipt. The Company is not liable for (i) inability to modify, (ii) Supplier communication failures, or (iii) Services availed after modification.

6.9 The Company may, at its sole discretion, override a Supplier’s policy where necessary to protect the interests of Users, Suppliers, or the Platform. Partial or full refunds may be arranged at the Company’s discretion, without further liability.

6.10 In all cases, the Company’s role is limited to processing refunds it actually receives from the Supplier. All other liabilities related to Bookings remain with the Supplier.

7. Your Responsibility and Assumption of Risk

7.1 You are responsible for Your acts and omissions and those of anyone participating in an Experience under Your Booking. You must leave venues as found, act with integrity, treat others respectfully, and comply with laws and Supplier rules. Failure to comply may result in removal from the Experience or other lawful action.

7.2 Experiences can involve inherent risks. To the maximum extent permitted by law, You assume all risks arising from Your access to and use of the Platform and participation in any Experience, including risks of illness, injury, disability, or death.

8. Website Prohibited Activities

8.1 The Website Content and the underlying infrastructure are proprietary or used under license. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or resell any Website Content or any products/services obtained via the Website without prior written permission.

8.2 You agree not to, and not to assist others to:
i. use the Website or its content for any commercial or unlawful purpose;
ii. access, monitor, or copy content via robot, spider, scraper, or similar tools without express written permission;
iii. violate or bypass access restrictions;
iv. impose unreasonable load or excessive traffic;
v. frame, mirror, or incorporate any part of the Website without authorization;
vi. reverse engineer or decompile associated software;
vii. threaten, stalk, defraud, incite, harass, or interfere with others;
viii. promote bigotry or discrimination;
ix. violate third-party rights (privacy, publicity, IP, proprietary rights);
x. submit or transmit pornography or illegal content;
xi. solicit personal data from minors or harm any person;
xii. gain unauthorized access to accounts, systems, or networks;
xiii. transmit viruses or destructive items;
xiv. interfere with proper Website operation;
xv. breach network security or crack encryption;
xvi. disrupt or compromise Website security;
xvii. remove, disable, or interfere with security or usage-limiting features;
xviii. post content prohibited by applicable law where the Website is accessed.

9. Fraudulent Activities

9.1 The Platform maintains zero tolerance for fraud. If a transaction appears suspicious, additional verification may be requested. If You do not provide it, the Company may cancel the Booking, without liability.

9.2 Phishing and similar schemes may target Users. Stay vigilant and report suspicious activity to relevant authorities or Your bank. If You encounter phishing purporting to be from the Platform, report it through the support channel shown on the Website.

10. Electronic Communications

10.1 By using the Website or contacting support, You consent to receive communications electronically, including email, push notifications, and on-site notices.

10.2 You may opt out of marketing emails via the unsubscribe or support channel indicated on the Website. Non-marketing messages (e.g., about Bookings) may continue.

10.3 You agree to indemnify the Company against losses or actions arising from regulatory complaints related to communications where caused by inaccurate contact details or erroneous complaints submitted by You.

11. Content

11.1 Users may submit User Content. The Company may use such content in various ways, including displaying, reformatting, translating, editing for clarity, incorporating into promotions, creating derivative works, and distributing it. The Company may invite reviews or images of Experiences; sharing is optional. Submitted content may be used without compensation.

11.2 By submitting User Content, You grant the Company a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, publicly display, and perform such content for any purpose, and to use the name You submit in connection with it. You acknowledge the content is non-confidential and non-proprietary and waive any moral rights to the extent permitted by law.

11.3 You are solely responsible for Your use of Interactive Forums and do so at Your own risk.

11.4 Prohibited User Content includes, without limitation: unlawful, defamatory, obscene, pornographic, harassing, invasive, fraudulent, or otherwise objectionable content; instructions for criminal offenses; content infringing IP or proprietary rights; impersonation; private information of third parties; viruses or malicious code; off-topic content; or links to any of the foregoing.

11.5 You are solely responsible for the accuracy and legality of Your User Content and for securing rights to any third-party material within it. You may not imply endorsement by the Company.

11.6 You agree to indemnify the Company for losses arising from User Content that violates law or these Terms.

11.7 The Company may screen, edit, translate, or remove User Content at its discretion and is under no obligation to retain or provide copies.

11.8 If You identify unlawful or non-compliant content on the Platform, You may submit a written complaint via the reporting channel indicated on the Website. The Company will make reasonable efforts to review and act within a reasonable time.

11.9 If You are adversely affected by a moderation action, You may request a review via the channel indicated on the Website within six (6) months of the action.

11.10 Violations of this section may result in suspension of access, removal of content, and/or Account closure.

12. Links to Third-Party Websites

12.1 The Website may contain links to Third-Party Websites for reference only. Such links do not constitute endorsement or association. The Company does not control third-party content or practices and is not responsible for them. Ensure any downloads are free of viruses and comply with applicable terms.

12.2 Some Third-Party Websites may offer to link Your profile with the Platform; this is optional and can be disabled via the third party.

12.3 Accessing third-party links is at Your risk. You will be bound by their terms and privacy policies.

13. Copyright Complaints (DMCA-Style Notice)

13.1 If You believe material on the Website infringes Your copyright, submit a notice to the designated contact listed on the Website’s legal/contact page including:
i. a physical or electronic signature of the copyright owner or authorized agent;
ii. identification of the copyrighted work claimed infringed;
iii. identification of the allegedly infringing material and its location on the Website;
iv. contact information;
v. a statement of good-faith belief that use is not authorized;
vi. a statement that the information is accurate and, under penalty of perjury, that You are the owner or authorized to act.

13.2 Notices that substantially comply will be reviewed and acted upon in accordance with applicable law.

13.3 Refer to 17 U.S.C. § 512(c)(3) for statutory notice requirements, where applicable.

14. Disclaimers and Limitation of Liability

14.1 THE PLATFORM AND ALL WEBSITE CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITATION: (I) THE COMPANY DOES NOT WARRANT THE EXISTENCE, CONDUCT, PERFORMANCE, SAFETY, QUALITY, LEGALITY, OR SUITABILITY OF ANY SUPPLIER, LISTING, OR EXPERIENCE; (II) THE COMPANY DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION; AND (III) ANY VERIFICATION OR BACKGROUND CHECKS (IF CONDUCTED) MAY NOT IDENTIFY PAST OR PREVENT FUTURE MISCONDUCT. IF ANY STATUTORY WARRANTIES APPLY, THEIR DURATION IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF FORESEEABLE OR ADVISED OF THE POSSIBILITY.

14.3 THE COMPANY’S AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN CONNECTION WITH THE BOOKING THAT GIVES RISE TO THE CLAIM. THESE LIMITATIONS APPLY NOTWITHSTANDING FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

15. Force Majeure

15.1 Exceptional circumstances beyond reasonable control (including acts of God, epidemics, government actions, labor unrest, insolvency, terrorism, operational or technical failures) may prevent honoring Bookings.

15.2 As a marketplace, the Company is not responsible for cancellations arising from such events. If aware in advance, the Company’s role is limited to processing any refunds received from the Supplier, less applicable charges.

15.3 If a Booking does not confirm due to technical issues (e.g., network outages, third-party server issues, payment gateway/bank failures), the Company’s responsibility is limited to refunding any received amounts. Upon refund, no further liability remains.

15.4 The Company is not liable for indirect, punitive, incidental, special, or consequential damages arising from such events.

16. Indemnification

16.1 You shall indemnify, defend, and hold harmless the Company, its directors, employees, agents, and Suppliers from any claims, losses, liabilities, damages, fines, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of: (i) Your breach of these Terms or Supplier Terms; (ii) Your failure to comply with applicable law in using the Website or Services; or (iii) any personal injury, property damage, or death resulting from Your acts or omissions in connection with the Website or any Experience.

17. General Provisions

17.1 Governing Law and Jurisdiction: These Terms are governed by the laws of the governing jurisdiction specified on the Website’s legal page, without regard to conflict-of-law rules. Courts in that jurisdiction shall have exclusive jurisdiction over disputes arising from these Terms.

17.2 Injunctive Relief: You acknowledge that breach of these Terms may cause irreparable harm for which monetary damages are insufficient, and the Company may seek injunctive relief without posting bond, in addition to other remedies.

17.3 Assignment; Binding Effect: You may not assign or delegate these Terms or any rights or duties without prior written consent. The Company may assign or delegate these Terms at its discretion. These Terms bind and benefit the parties and their successors and permitted assigns.

17.4 Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force. The invalid term will be reformed to effectuate its intent where possible; otherwise, it will be severed.

17.5 No Waiver: No waiver by the Company is effective unless in writing. Failure to enforce any provision is not a waiver of the right to enforce it later.

17.6 Entire Agreement: These Terms, together with the Privacy Policy and any incorporated policies, constitute the entire agreement between You and the Company and supersede prior or contemporaneous understandings.

17.7 Language: If these Terms are translated, the English version prevails in case of conflict.